How toAccount & billing
Subscription, trial, and invoices
Where your trial stands, how to add billing details and subscribe by card or by invoice, and where the invoices are.
- Open Organization, Billing tab
The subscription status at the top says where you stand: on the free trial, subscribed, on a break, or not subscribed. During a break agreed with us, Resume subscription starts billing again from the details already on file.
Open the Billing tab(opens in new tab) - Add your billing details
Name, email, address, country, and VAT number if your organization has one. Subscribing needs these, so it is worth doing before the trial runs out rather than on the last day.
- Choose how you pay: card or invoice
Under Payment method, select Card or Invoice. With a card, the monthly fee is charged to it automatically each month; you add the card in the next step, on Stripe's secure page, and come back to Striveon when it is saved. With an invoice, you get one by email each month with 14 days to pay, and e-invoicing is available only on this option. Accept the terms, then select Continue to add card or Confirm subscription.
- Need a quote for an approval process? Request one before subscribing
Select Request a quote next to Subscribe and enter the billing details. Once the quote is ready, open it with View quote. It creates no subscription and starts no billing: it is a document to take to whoever approves the purchase. The details you enter are kept, so subscribing later starts from them.
- Check what the next invoice will look like
Select Generate Invoice Preview to see the next invoice before it is issued. The preview needs your billing details to be complete.
- Change how you pay, or replace the card
The Payment method row on the Billing tab shows what is on file. Switch to invoices moves the subscription to emailed invoices from the next billing period and removes the saved card. Pay by card instead takes you to Stripe's secure page to add a card, and Replace card does the same when a card is already on file. Invoices already sent are paid the way they are now.
- Read the invoices
Each invoice shows its billing period, amount, due date, and whether it is paid. You can open it or download it as a PDF. With a card on file, each month's invoice is charged to it. When you pay by invoice, the page also names how you can pay: card or US bank debit (ACH) when you are billed in US dollars, and card, SEPA Direct Debit or bank transfer when you are billed in euros. You choose the method when you open the invoice.
What happens if you do nothing
When a trial ends without a subscription, the organization moves to Disabled. Your data is kept for 14 days, but no changes can be made in the organization. Subscribe and it opens again right away, exactly as you left it. Without a subscription, the organization is deleted once those 14 days are up.
If your organization already has its own coaching content, the owner sees a notice at the top of the app with the date your work is kept until. If the trial hasn't been extended before, Extend my trial a week in that notice gives you one more week.
If a card charge fails
The Billing tab shows the unpaid invoice with a notice. Select Replace card to save another card, or open the invoice from the list and pay it another way. We retry the charge and let you know by email. An invoice still unpaid 14 days after its date can lead to the organization being disabled, and after a further 14 days to its deletion, the same way as an unpaid invoice when you pay by invoice.
Legal documents (the terms, the cookie policy, and the privacy policy) are on this tab as well. Ending your use of Striveon altogether is a different action: see delete the organization.